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Privacy Policy

Last updated: May 5, 2025

Table of Contents

  • 1. Introduction
  • 2. Information We Collect
  • 3. How We Collect Your Information
  • 4. How We Use Your Information
  • 5. Information Sharing and Disclosure
  • 6. Data Security
  • 7. Data Retention
  • 8. Your Rights
  • 9. Cookies and Tracking Technologies
  • 10. Children's Privacy
  • 11. International Data Transfers
  • 12. Changes to This Privacy Policy
  • 13. Contact Us

1. Introduction

Regal Repose Co. ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, make bookings, and use our services.

We are a data controller responsible for your personal information. We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

Please read this Privacy Policy carefully to understand our practices regarding your personal information. By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Personal Identification Information

  • Name
  • Email address
  • Postal address
  • Phone number
  • Date of birth
  • Passport or ID details (for casino services)
  • Photograph (for casino services)

2.2 Booking Information

  • Booking dates and preferences
  • Special requests or requirements
  • Accommodation preferences
  • Dietary requirements
  • Health information (for wellness retreats)

2.3 Payment Information

  • Credit/debit card details
  • Bank account information
  • Billing address

2.4 Communication Information

  • Correspondence with us
  • Customer service interactions
  • Feedback and reviews

2.5 Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Cookies and similar technologies

2.6 Casino-Specific Information

  • Gaming preferences
  • Player tracking information
  • Self-exclusion information (if applicable)

3. How We Collect Your Information

We collect personal information through various channels, including:

3.1 Direct Interactions

We collect information when you:

  • Create an account on our website
  • Make a booking or reservation
  • Complete forms on our website
  • Subscribe to our newsletter
  • Participate in surveys or provide feedback
  • Contact our customer service
  • Register for casino services

3.2 Automated Technologies

We automatically collect technical information when you visit our website through:

  • Cookies and similar tracking technologies
  • Server logs
  • Analytics tools

3.3 Third Parties

We may receive information from:

  • Travel agencies or booking platforms
  • Business partners
  • Payment service providers
  • Social media platforms (if you interact with us through them)

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 To Provide Our Services

  • Process bookings and reservations
  • Manage your account
  • Provide customer service
  • Process payments
  • Tailor wellness programs to your needs
  • Provide casino services in compliance with legal requirements

4.2 For Marketing and Communications

  • Send newsletters and promotional materials (with your consent)
  • Inform you about special offers and new services
  • Conduct surveys and collect feedback

4.3 For Business Operations

  • Improve our services and website
  • Analyze usage patterns and trends
  • Conduct research and development
  • Train our staff
  • Prevent fraud and ensure security

4.4 For Legal and Regulatory Compliance

  • Comply with legal obligations
  • Respond to legal requests and prevent harm
  • Enforce our terms and conditions
  • Meet gaming regulatory requirements

We will only process your personal information when we have a legal basis to do so, which may include:

  • Performing a contract with you
  • Complying with legal obligations
  • Pursuing our legitimate interests
  • Operating with your consent

5. Information Sharing and Disclosure

We may share your personal information with the following categories of recipients:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • IT and cloud service providers
  • Email and communication service providers
  • Customer support services
  • Marketing and analytics providers

5.2 Business Partners

We may share information with business partners who offer services in conjunction with ours, such as:

  • Wellness and spa providers
  • Transportation services
  • Tour operators

5.3 Regulatory Authorities

We may disclose personal information to comply with legal obligations, such as:

  • Tax authorities
  • Gaming regulatory bodies
  • Law enforcement agencies
  • Courts and legal advisors

5.4 Corporate Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the transaction.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our service providers to use your personal information for their own purposes.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure servers and networks
  • Access controls and authentication procedures
  • Regular security assessments and audits
  • Staff training on data protection

While we take all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Different retention periods apply to different types of information:

  • Account information: As long as your account is active, plus a reasonable period thereafter
  • Booking information: Up to 7 years after your last booking (for tax and accounting purposes)
  • Payment information: As required by financial regulations, typically 7-10 years
  • Casino-related information: As required by gambling regulations, typically 5-10 years
  • Marketing preferences: Until you withdraw your consent

When your personal information is no longer required, we will securely delete or anonymize it.

8. Your Rights

Under data protection laws, you have the following rights:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

8.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information.

8.3 Right to Erasure

You have the right to request that we delete your personal information in certain circumstances.

8.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

8.5 Right to Data Portability

You have the right to request that we transfer your personal information to another organization or to you.

8.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes or based on our legitimate interests.

8.7 Rights Related to Automated Decision Making

You have the right not to be subject to automated decision-making, including profiling, that has legal or significant effects on you.

To exercise any of these rights, please contact us using the details provided in Section 13. We may ask for proof of identity before responding to your request. We will respond to your request within one month, unless the request is complex or there are numerous requests, in which case we may extend this period by up to two additional months.

You also have the right to lodge a complaint with the German Federal Commissioner for Data Protection and Freedom of Information or your local data protection authority.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and customize content.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

10. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details provided in Section 13.

11. International Data Transfers

We may transfer your personal information to countries outside the European Economic Area (EEA) that may not provide the same level of data protection as your home country. In such cases, we will ensure that appropriate safeguards are in place to protect your personal information, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Binding Corporate Rules
  • Privacy Shield Framework (for transfers to the USA)

For more information about our international data transfers and the safeguards we use, please contact us using the details provided in Section 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website or by other means.

Please review this Privacy Policy periodically for the latest information on our privacy practices.

This Privacy Policy was last updated on May 5, 2025.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Regal Repose Co.
Unter den Linden 77
10117 Berlin
Germany

Email: legal@regalreposeco.com
Phone: +49 (0) 817 115 155 22

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